Procedure:

The delivery is carried out by a carefully selected logistics service provider. We aim to make the delivery of your order as smooth and convenient as possible. Smaller items will be delivered by a parcel delivery service (e.g. DPD). Delivery by parcel service will always be carried out as soon as possible and without prior contact. Larger items will be delivered by a cooperating carrier. Shipping is free to any place in UK mainland excluding northern parts of Scotland (Highlands and Scottish Isles) and Northern Ireland. For those areas, there may be an additional delivery charge. Please contact customer service for more information. Delivery of all products is made to the curbside closest to the point where the carrier can drive his vehicle. Home delivery is possible at an additional charge. Detailed assembly instructions will be provided. If any defects or damages are detected during assembly, please contact our customer service team immediately.

For US regions we can now ship to almost everywhere except Alaska and Hawaii and military regions.

Some products are delivered to the customer directly from the producer on the disposable palette. A disposable palette, which as in the case of cardboard and another packaging should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

Delivery address:

The order will be delivered to an address specified by you. This may differ from the invoice address, allowing you to request delivery to your office or to a friend.

Delivery times:

If the product is in stock, shipment will usually take up to 1-2 days after booking the payment. Unfortunately, is not possible to specify an exact delivery date in advance. You will be asked to provide your phone number when placing your order so that our logistics service provider can contact you prior to delivery in order to arrange a suitable delivery time. Smaller items delivered by a parcel delivery service will be delivered without a prior notice. If you are not at home, the parcel company will leave a name card with the phone number allowing you to arrange suitable date for a free redeliver.

We will send the goods from the same country warehouse according to your country. Please refer to the following times.

Collection by the customer:

As our furniture is stored and sent from various external warehouses, collection by a customer is not possible. All goods will be conveniently delivered to your home. For items over 30 kg, home delivery is possible only if there is an elevator in the building or if there isn't one, to ground and 1st floor. The product (whirlpools excluded) will be carried to the room of choice (must be accessible by normal stairs). Excluded are localities where this service is not yet offered. When it comes to deliveries of granite plates the customer needs to help the driver to carry it. Small items are delivered to your home, free of charge.

Order processing time:

We have opened our warehouses in both the UK and the US.

Company information:

Address: No. 326, No. 8, Third Street, International Logistics Zone, Tianjin Pilot Free Trade Zone (Airport Economic Zone) (Beichuang Yiyuan (Tianjin) Business Secretary Co., Ltd. Trustee No. BCY432) Tianjin CHINA

Email: nachesoffical@gmail.com

Tel: +0086 18322319832

UK warehouse

Address: RMA Warehouse1, Mill Lane Industrial Estate #88731376 Glenfield LE3 8DX UK

US warehouse

Address: 5650 Grace Pl Commerce CA US 90022, (TEL): 001-3235970288