1.How can I check my order?

Once you have finished the payment, the order will be showed up in your Personal Account-My Order and you can check the process at anytime anywhere. Or click https://www.17track.net/en to confirm.

2. Are those products delivered from China?

Actually we have our own warehouse at UK and the local logistics system operates very well.

3. How long will the order take before it deliver to me?

We promise to deliver it the very first time and it will take 3-5 business days usually.

4.Can I change the address if it was wrong?

We can change the address only before the goods haven't been shipped. Any information will be unchangeable once the express status turns to  "transportation start".

5.How could I return or exchange the goods？

We have a flexbile refound & exchange policy as long as the product complete enough to be sold again. To find more details please check out our Return Policy.

6.Do I have to afford the shippment cost?

The buyers don't have to afford any express fee unless they inist to return the goods. We are sorry to declare that we won't afford any returned cost except for something wrong about the quality.

7. What If I have received a broken one?

We are terribly sorry it happened and we are willing to afford all your lost. First, you can contact us to change component and the transportation is totally free. If it still cannot work, the only thing the buyers need to do to deal with the situation is take pictures and uplode them with receipts to us.

8. Please feel free to email us at nachesoffical@gmail.com or call us at +0086 18322319832 if anything wrong.